Silca Quality Policy

Silca operates according to the principles of Quality, which means constantly striving at all levels to continuously improve internal business processes, to carry out processes that meet both customer requirements and the mandatory requirements governing the activity, as well as to satisfy the growing expectations of our customers. Customer satisfaction must be pursued through a continuous and accurate investigation of their needs and through their continuous involvement, in order to offer them an innovative, comfortable, and technologically advanced product.

Management considers it crucial to pursue the further objectives summarized below:

• Maintain ISO 9001 certification, ensuring constant updating of the system with respect to the evolution of the internal organization in order to make it an increasingly useful tool for the effective and efficient management of the company;
• Satisfy the customer by responding promptly and professionally to their operational needs through a flexible organization;
• Always operate in accordance with mandatory safety and environmental requirements;
• Diversify its customer base across different markets, thereby increasing the number of customers also by proposing increasingly sustainable, trendy, technologically advanced, and high-quality items guaranteed by the "Made in Italy" brand;
• Consolidate the company's position in the market and make it a point of reference for customers in our sector, particularly in the North-West area, despite the economic and organizational difficulties of the period resulting from the international geopolitical situation.

These objectives can be pursued through the use of targeted organizational tools, such as:

• Quality improvement plans that define specific activities, responsibilities, and relative timelines for each established objective;
• A widespread process of raising awareness, involvement, and empowerment of individuals, through meetings and sharing of corporate strategies, so that the objectives to be achieved and those achieved are a source of satisfaction for all personnel;
• A training and education process for personnel in order to ensure they possess the necessary skills;
• A lean and flexible organizational structure to ensure the ability to easily adapt to changing market demands and the changes inevitably arising from the pandemic;
• A careful analysis of internal and external factors that can actively and passively influence corporate activities, paying attention to the possible impacts of Climate Change, as well as the needs and expectations of relevant interested parties, also taking into account the context in which Silca operates.

Management formally commits to ensuring that the Quality Policy is made available to all relevant interested parties and is understood, disseminated, implemented, and supported by all collaborators through continuous verification of the quality system. Finally, Management verifies its text during the annual review to constantly ensure its consistency and adequacy with respect to market and internal needs.